Terms of service

Last Updated: [09-Jun-2026]

Welcome to Ziome. These Terms of Service Terms govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. General Information

This website is operated by Ziome. Throughout the site, the terms "we," "us," and "our" refer to Ziome.

For any questions regarding these Terms, you may contact us at:

Email: [ziometrading@gmail.com]

Business Hours: [Tuesday-Sunday]

2. Account Terms

By creating an account or using our services, you agree that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate, current, and complete.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You are responsible for all activities conducted through your account.

  • We reserve the right to suspend or terminate accounts that violate these Terms.

3. Pricing and Payment

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise specified.

You agree that:

  • Prices may change without prior notice.

  • Applicable taxes, shipping charges, and fees may be added during checkout.

  • Payment must be completed before order processing begins.

  • We reserve the right to refuse or cancel orders where pricing errors, technical issues, or fraudulent activity are suspected.

Accepted payment methods may include:

  • UPI

  • Debit Cards

  • Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (if available)

4. Product Descriptions

We strive to ensure that product descriptions, specifications, images, and pricing are accurate.

However:

  • Product colors may vary slightly due to screen settings and lighting conditions.

  • Packaging may differ from displayed images.

  • Minor variations in specifications may occur due to manufacturer updates.

We do not warrant that all product descriptions or website content will always be error-free.

5. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Accept or reject any order.

  • Limit quantities purchased.

  • Cancel orders due to stock unavailability.

  • Cancel orders involving pricing or technical errors.

  • Cancel orders suspected of fraud or unauthorized activity.

If your order is canceled after payment has been received, a refund will be issued according to our Refund Policy.

6. Shipping and Delivery

We aim to process and dispatch orders within reasonable timeframes.

However:

  • Delivery timelines are estimates and not guarantees.

  • Delays may occur due to weather, logistics issues, public holidays, or circumstances beyond our control.

  • Customers are responsible for providing accurate shipping information.

  • We are not responsible for delays caused by incorrect delivery details provided by the customer.

Risk of loss and ownership of products transfer to the customer upon successful delivery.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to the terms outlined in our Return & Refund Policy, including:

  • Return eligibility requirements

  • Return timeframes

  • Refund processing procedures

  • Non-returnable items

  • Exchange conditions

Please review the policy carefully before making a purchase.

8. Prohibited Uses

You agree not to use our website:

  • For any unlawful purpose.

  • To violate any local, state, national, or international law.

  • To distribute malware, viruses, or malicious code.

  • To interfere with website security or functionality.

  • To attempt unauthorized access to systems or accounts.

  • To engage in fraudulent transactions.

  • To copy, reproduce, or exploit website content without written permission.

  • To harass, abuse, threaten, or harm others.

Violation of these provisions may result in immediate termination of access.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Text

  • Website design

  • Software

is the property of Ziome or its licensors and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

Ziome, its owners, employees, affiliates, suppliers, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of the website

  • Inability to use the website

  • Product performance issues

  • Delayed deliveries

  • Service interruptions

  • Technical errors

  • Data loss

Our maximum liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

11. Disclaimer of Warranties

Products and services are provided on an "as available" and "as is" basis unless otherwise expressly stated.

We do not guarantee that:

  • The website will operate uninterrupted.

  • The website will always be secure or error-free.

  • Products will meet every customer's expectations.

Nothing in these Terms limits statutory consumer rights available under applicable Indian law.

12. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications.

We are not responsible for:

  • Third-party content

  • Privacy practices

  • Products or services offered by third parties

Users access third-party services at their own risk.

13. Indemnification

You agree to indemnify and hold harmless Ziome, its employees, directors, affiliates, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your violation of these Terms

  • Your misuse of the website

  • Your violation of any law or third-party rights

14. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page along with the revised effective date.

Continued use of the website after changes constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute, claim, or controversy arising out of or relating to these Terms, the website, or any purchase made through the website shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

16. Contact Information

For any questions regarding these Terms of Service, please contact:

Business Name: Ziome

Email: [ziometrading@gmail.com]

Business Address: [Street No.22 Beadon Pura, Karol Bagh, New Delhi – 110005]

Business Hours: Tuesday-to-Sunday