Refund policy

At ZIOME, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return and refund process.

Return Eligibility

To be eligible for a return, the item must:

  • Be returned within [7 DAYS] of delivery.

  • Be unused and in the same condition that you received it.

  • Include all original packaging, accessories, manuals, and promotional items.

  • Not show signs of physical damage, misuse, tampering, or unauthorized repairs.

  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to reject returns that do not meet these conditions.

Return Process

To initiate a return, please contact us at [ziometrading@gmail.com] with:

  • Your order number

  • Product name

  • Reason for return

  • Photos or videos (if the item is damaged or defective)

Once your request is reviewed and approved, we will provide instructions for returning the item.

Refunds

After we receive and inspect the returned product, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within [Refund Processing Time- 42 Hours]. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Shipping charges, if any, are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We offer exchanges for products that are:

  • Damaged during delivery

  • Defective upon arrival

  • Incorrectly shipped

To request an exchange, please contact us within [7 DAYS] of receiving your order. Subject to stock availability, we will arrange a replacement product.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please notify us within [48 HOURS] of delivery by emailing [ziometrading@gmail.com].

Please include clear photos or videos showing the issue. Once verified, we will provide a replacement, exchange, or refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or defective:

  • Products damaged due to misuse, accidents, or improper handling

  • Products showing signs of wear and tear after use

  • Items returned without original packaging or accessories

  • Clearance, promotional, or final-sale items (if applicable)

  • Gift cards and digital products (if applicable)

Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect product, ZIOME will cover the return shipping costs.

  • For all other approved returns, the customer is responsible for return shipping charges unless otherwise stated.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: [ziometrading@gmail.com]

We value your trust and are committed to making every shopping experience with ZIOME smooth, fair, and hassle-free.