Privacy policy

Last Updated: [09-Jun-2026]

At [Ziome], we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, contact us, or subscribe to our communications, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information (processed securely through payment providers)

  • Order history

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Device information

  • Browser type and version

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referral sources

  • Website usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver products and services

  • Provide customer support

  • Manage returns, refunds, and exchanges

  • Communicate order updates and shipping notifications

  • Improve our website, products, and services

  • Personalize your shopping experience

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send promotional communications (only where permitted)

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and website functionality.

Cookies help us:

  • Remember user preferences

  • Keep items in your shopping cart

  • Analyze website traffic

  • Improve website performance

  • Deliver relevant marketing content

You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party service providers to operate our business and website.

These may include:

  • Payment gateway providers

  • Shipping and logistics partners

  • Website hosting providers

  • Analytics providers

  • Marketing and advertising platforms

  • Customer support tools

These third parties may have access to certain information only to perform services on our behalf and are expected to protect your information.

Examples may include:

  • Shopify

  • Razorpay

  • PayU

  • Cashfree

  • Google Analytics

  • Meta (Facebook) Advertising Services

Please review the privacy policies of these third-party providers for additional information regarding their data practices.

5. Payment Security

We do not store complete credit card, debit card, or banking information on our servers.

Payments are processed through secure third-party payment gateways that comply with industry security standards.

We encourage customers to verify that they are using secure internet connections when making online purchases.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Misuse

  • Loss or destruction

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Fulfill orders

  • Maintain business records

  • Resolve disputes

  • Comply with legal obligations

When information is no longer required, it will be securely deleted or anonymized.

8. Customer Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Withdraw consent where applicable

  • Opt out of promotional communications

  • Request information regarding how your data is used

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

11. Legal Compliance

We may disclose personal information when required by law, regulation, court order, governmental authority, or to protect our legal rights and interests.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.

Any updates will be posted on this page along with the revised effective date. Continued use of our website after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Business Name: [Ziome]

Email: [ziometrading@gmail.com]

Business Address: [Street No.22 Beadon Pura, Karol Bagh, New Delhi – 110005]

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.