Shipping policy

Last Updated: 09-Jun-2026

Thank you for shopping with Ziome. We are committed to delivering your order quickly, safely, and efficiently. Please review our Shipping Policy below for details regarding order processing, shipping timelines, and delivery procedures.

1. Order Processing Time

All orders are processed within 1-3 Business Days after payment confirmation.

Orders are not processed, shipped, or delivered on public holidays or non-working days.

During periods of high order volume, sales events, or holidays, processing times may be slightly extended. If there is a significant delay in processing your order, we will notify you via email or phone.

2. Shipping Methods Available

We work with trusted courier and logistics partners to deliver orders across India.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Cash on Delivery (COD) Shipping (if available)

Available shipping methods and delivery estimates will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times after dispatch:

Shipping Method Estimated Delivery Time
Standard Shipping [3-7 Business Days]
Express Shipping [1-3 Business Days]
Remote Locations [5-10 Business Days]

Please note that delivery timelines are estimates and may vary depending on:

  • Delivery location

  • Courier partner performance

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Other unforeseen circumstances

4. Shipping Costs

Shipping charges are calculated during checkout and will be displayed before payment.

Examples:

  • Standard Shipping: ₹50 Shipping Cost

  • Express Shipping: ₹100 Shipping Cost

  • Free Shipping on orders above: ₹999

Any applicable shipping fees will be clearly shown before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email and/or SMS

  • Tracking number

  • Courier partner details

You can use the tracking number provided to monitor the status and location of your shipment.

If you do not receive tracking information within [24-48 Hours] after dispatch, please contact us at [ziometrading@gmail.com].

6. Delivery Delays

While we strive to meet estimated delivery timelines, delays may occasionally occur due to factors beyond our control.

Common causes include:

  • Severe weather conditions

  • Transportation disruptions

  • Public holidays

  • Natural disasters

  • High shipment volumes

  • Courier service interruptions

  • Incorrect delivery information provided by customers

In such situations, we will make reasonable efforts to keep you informed regarding your order status.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information during checkout.

If an incorrect address, phone number, or postal code is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply.

  • Orders returned by the courier may require reshipping fees.

Please contact us immediately if you need to update your shipping information after placing an order.

8. Failed Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery cannot be completed due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept delivery

the package may be returned to us.

Additional shipping charges may apply for re-dispatching the order.

9. Lost, Damaged, or Missing Packages

If your package is:

  • Lost in transit

  • Delivered in damaged condition

  • Marked as delivered but not received

please contact us within [48 Hours] of the expected delivery date at [ziometrading@gmail.com].

We will work with the courier partner to investigate the issue and provide an appropriate resolution where applicable.

10. International Shipping

Currently, [Ziome] [does / does not] offer international shipping.

If international shipping is available:

  • Delivery timelines may vary by country.

  • Customers are responsible for any applicable customs duties, import taxes, and local fees.

11. Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact us:

Business Name: Ziome

Email: [ziometrading@gmail.com]

Business Hours: [Tuesday-Sunday]

We appreciate your trust and thank you for choosing Ziome.